Norton Secure VPN Review: Korte expert samenvatting
Norton Secure VPN offers good security, good speeds, good features, and has a very intuitive interface.
Norton comes with industry-standard security features like 256-bit AES encryption, a kill switch, a no-logs policy, and secure protocols. In speed tests conducted in the US, Norton Secure VPN only decreased speeds by an average of 40%, which is comparable to some of the very best VPNs in 2022.
And Norton Secure VPN is also one of the most beginner-friendly VPNs on the market, with well-designed and user-friendly apps for Android, iOS, Windows, and macOS.
Norton Secure VPN also offers:
- Tor support.
- Ad blocker.
- And more …
While Norton Secure VPN works with Netflix and Amazon Prime, it doesn’t work with Disney+, BBC iPlayer, Hulu, and other popular streaming sites. My biggest complaint is that Norton Secure VPN doesn’t support P2P traffic, but I’m also disappointed that Norton Secure VPN keeps logs of user IP addresses. Plus, Norton Secure VPN is missing leak protection, it doesn’t work in restrictive countries, and the 24/7 live chat support is inconsistent with resolving questions and troubleshooting issues.
Norton Secure VPN offers monthly and yearly plans for 1, 5, and 10 devices (each plan includes the same features). Norton Secure VPN includes a 60-day money-back guarantee for the yearly plans and a 14-day money-back guarantee for the monthly plans. Norton Secure VPN is also included in Norton 360, which is the best antivirus on the market in 2022.
|🏅 Overall Rank||19 van de 76 VPN’s|
|🌍 Number of Servers||2,000+|
|📱 Number of Devices||Up to 10|
|💸 Starting Price||US$ 4,99 per month|
|🎁 Free Plan||No|
|💰 Money-Back Guarantee||60 days|
Norton Secure VPN Full Review
I spent a few weeks testing and researching Norton Secure VPN to see how it compares to other top VPNs.
And I can safely say Norton Secure VPN is a user-friendly VPN that has good speeds and is good for basic uses like online browsing, hiding your activity from your internet service provider (ISP), and accessing some geo-restricted content.
Norton Secure VPN’s easy-to-use apps have an intuitive design that make it simple to navigate for someone who has never used a VPN. You can connect to a server with 1 or 2 clicks, the features are easy to find and use, and most of the functions in the Settings tab include brief explanations. However, experienced users will find Norton Secure VPN also has a few cool features like Tor support, Wi-Fi security, and split-tunneling.
Norton Secure VPN Features
Norton Secure VPN has industry-standard VPN security features:
- 256-bit AES encryption — Norton Secure VPN protects your data with end-to-end, bank-grade encryption.
- No-logs policy — Norton Secure VPN doesn’t log online traffic and files that you download, but it logs your IP address.
- Kill switch — This feature shuts down your internet access if the VPN connection drops (it’s only available on Windows and Android).
There are VPNs that have much better kill switches than Norton Secure VPN. For example, PrivateVPN allows you to choose which apps are forced offline if the VPN disconnects, and Mullvad VPN and VyprVPN let you configure the kill switch to shut down internet access when you’re not connected to a VPN server — this protects you from accidental traffic leaks if you forget to connect to the VPN before going online. But Norton Secure VPN’s kill switch is still ok and works as intended.
Norton Secure VPN has 2 protocols, but each app only has one of the protocols. For example, OpenVPN is only available on Android and iOS, while IPSec is included on Windows and macOS. OpenVPN and IPSec are secure and good protocols, but they’re not as fast as WireGuard, which is offered by many other top competitors like Private Internet Access (PIA) and CyberGhost VPN. I hope Norton Secure VPN adds WireGuard and also provides more protocol choices for each app in the future.
Norton Secure VPN doesn’t have built-in IPv6, DNS, and WebRTC leak protection, which puts your data at a higher risk of getting exposed if the VPN leaks. Most top VPNs have these types of leak protection, or at least a combination of them. But I ran multiple IPv6, DNS, and WebRTC leak tests on servers in 10+ countries and thankfully never saw any leaks. Even so, there’s a chance the VPN might experience leaks, and I don’t like that I need to manually disable IPv6 and WebRTC and use third-party DNS servers to avoid leaks — Norton Secure VPN should provide at least some of this protection, like ExpressVPN and TunnelBear do.
Norton Secure VPN supports The Onion Router (Tor) traffic on all servers. Honestly, you should always use a Tor over VPN connection to protect your identity. There’s a small chance that your IP address will get exposed as you browse the Tor network, but a VPN adds an extra layer of protection to keep you safe even if this does happen. For example, if your IP address gets leaked, only the VPN’s IP address is exposed, and your personal IP address remains hidden. Also, make note that using Tor over VPN will slow down your internet speed due to the extra levels of encryption (websites took up to 30 seconds to load for me). Norton Secure VPN has good Tor support, but I prefer the convenience that ProtonVPN offers — it lets you browse Tor sites in normal browsers (Chrome, Firefox, and Opera).
Besides those features, Norton Secure VPN also offers a couple of extra features, including split-tunneling, an ad blocker, and a Wi-Fi security tool.
Norton Secure VPN has easy-to-use split-tunneling that lets you exclude specific apps from the VPN tunnel.
In my tests, I had no issues routing my bank’s app through my ISP’s network (many banks block VPNs), and I watched content on Netflix while connected to the VPN.
Split-tunneling is only available on Windows and Android — most VPNs don’t support split-tunneling on macOS and iOS, but if you’re looking for a VPN that supports split-tunneling on macOS, I recommend ExpressVPN.
I like Norton Secure VPN’s split-tunneling, but I prefer the convenience that Private Internet Access and ProtonVPN offer by also letting you split-tunnel IP addresses. This allows you to exclude a website’s IP address from the VPN tunnel instead of excluding an entire browser.
Overall, there are better split-tunneling features out there, but Norton Secure VPN’s split-tunneling tool works well (there are no bugs), and it’s very easy to use.
Ad Tracker Blocking
Norton Secure VPN has a good ad blocker.
In my tests, the ad blocker stopped most ads from loading on ad-heavy sites like media outlets and social media, which made websites load faster and look much cleaner.
And unlike many VPNs, Norton Secure VPN’s ad blocker is available on all platforms. The only drawback of Norton Secure VPN’s ad blocker is it doesn’t also include malware blocking like Private Internet Access’s PIA MACE and ProtonVPN’s NetShield.
Overall, Norton Secure VPN does an excellent job of getting rid of those annoying ads, and it works on all apps.
I like Norton Secure VPN’s Wi-Fi Security feature, which keeps you safe on unsecured and compromised networks.
It uses advanced scanning to identify dangerous networks, and it alerts you when you connect to one. I also like that you can configure the app to automatically connect you to a VPN server when it detects that you have connected to a dangerous network.
My only problem is that Wi-Fi Security is only available on iOS and Android. It’s one of my favorite features offered by Norton Secure VPN, and I’d like to see this feature added to the desktop apps, too.
Overall, Norton Secure VPN protects your data on unsecured and compromised networks. Its Wi-Fi Security feature alerts you to dangerous networks and automatically connects you to a VPN server when you attempt to connect to a dangerous server.
Norton Secure VPN Privacy & Security
Norton Secure VPN has a no-logs policy, but in my opinion it’s not strict enough.
While Norton Secure VPN doesn’t log the sites you visit or the files that you download, it logs your IP address.
Norton Secure VPN says it keeps records of your IP address to determine appropriate language settings and to deliver content to your device, but this explanation on the website is too vague and the customer support representatives were unable to provide me with a clear answer as to why the provider stores IP addresses. I can’t fully trust a VPN that logs users’ IP addresses because it puts their privacy at risk — Norton Secure VPN can turn this information over to authorities if requested.
In addition to IP addresses, Norton Secure VPN also logs your email address (for enrollment and billing purposes) and your bandwidth (for security, network operations, and support).
The logging of IP addresses is even worse because Norton Secure VPN is headquartered in the US, which is part of the 5/9/14 Eyes Alliances (a group of countries that share surveillance data). If the US government were to request user data, Norton Secure VPN would have to share user information with law enforcement. Private Internet Access is also based in the US, but Private Internet Access has proven in court many times that it doesn’t store user data.
Overall, Norton Secure VPN doesn’t log user traffic or files that you download, but it logs users’ IP addresses and is headquartered in a 5/9/14 Eyes Alliances country. Frankly, Norton Secure VPN’s no-logs policy isn’t on par with the top VPN providers on the market — but it’s also not the worst I’ve seen.
Norton Secure VPN Speed & Performance
I ran speed tests by connecting to a server in all the 30+ countries where Norton Secure VPN has a server and experienced an average speed decrease of 83%. This is typically not an acceptable average drop in speed, but I live in a country (Romania) that has really fast speeds — so, I asked my colleague in the US to also run speed tests to get a more fair picture of Norton Secure VPN’s speeds, and he reported a 40% decrease, which is about average.
Norton Secure VPN has very fast speeds on local servers. While my colleague had fast speeds on distant servers, I had much slower speeds with Norton Secure VPN than with other top VPNs when I connected to distant servers in the US and Japan.
I first ran a speed test without being connected to the VPN to get a baseline for my speeds:
Next, I used Norton Secure VPN’s quick-connect feature (called Auto-select region), which connected me to the fastest server in Romania. My download speeds decreased by 81%, but my online browsing was still fast — websites, HD videos on Netflix, and 4K YouTube videos instantly loaded, and I didn’t experience buffering while skipping through videos.
I then connected to a US server and experienced a 77% slowdown. I was surprised I had a slightly faster download speed in the US than on the Romanian server, but my streaming wasn’t as smooth in the US — HD videos and 4K YouTube videos took 5-10 seconds to load, and I experienced minor buffering while watching 4K videos. However, I had very fast speeds for browsing, and VoIP calls were smooth with no freezing or disconnects.
Finally, I connected to a Japanese server. My speeds decreased by 90%, and the slowdown was much more noticeable than in the US and Romania. Websites took 5-10 seconds to load, HD videos took up to 20 seconds to start, and I experienced frequent buffering while skipping through the HD videos. But my VoIP calls were just as stable as my calls on the US server, and there was only minor lag while gaming.
But, I wanted to see what kind of speeds my colleague had in the US. My colleague first conducted a speed test without being connected to the VPN to get his baseline.
Then, he used Auto-select region and was connected to a server in Ohio. He had a decrease in speed of 14%, and his online activities were barely affected. Netflix TV shows and movies started immediately and websites loaded right away.
When my colleague connected to a server in Spain, his speed dropped by a staggering 88%. However, HD videos began instantly, websites loaded without any delay, and there was no freezing or glitches during multiple Zoom calls.
Finally, he connected to a server in Australia. My colleague reported only a 32% drop in speed, but he noticed a similar slowdown as I did when I was connected to a distant server in Japan. It took about 10 seconds for videos to start and websites loaded in 3-5 seconds. But his Zoom calls were perfect quality, and he was able to play video games without much lag.
Overall, Norton Secure VPN has very fast speeds on local servers, but I experienced noticeable slowdowns while streaming, gaming, and browsing on very distant servers. That said, my VoIP calls were smooth on all locations.
Norton Secure VPN Servers & IP Addresses
Norton Secure VPN has 2,000+ servers in 30+ countries.
It doesn’t publicly publish the number of servers it has, but a Norton Secure VPN support rep confirmed the server count is over 2,000, which is pretty good. Top competitors have larger server networks, including ExpressVPN (3,000+ servers in 90+ countries) and CyberGhost VPN (7,400+ servers in 90+ countries), but Norton Secure VPN still has servers spread out all over the world to help you find a nearby server that’s not overcrowded. The majority of Norton Secure VPN’s servers are located in Europe, but they’re also present in North, Central, and South America, Africa, Asia, the Middle East, and Australia.
Norton Secure VPN only lets you connect to a country, and not a city (ExpressVPN and Private Internet Access both allow you to choose a server in a particular city). This prevents you from connecting to a specific city that is closer to your location to get faster speeds. For example, I get faster speeds in Romania when I’m connected to a server in New York than in Los Angeles. Norton Secure VPN also doesn’t display the server load percentage, which shows you how many active users are connected to a server.
One of my biggest complaints with Norton Secure VPN is it doesn’t support P2P traffic on any VPN server. If you’re looking for a good torrenting VPN, my favorites are ExpressVPN and Private Internet Access.
Norton Secure VPN doesn’t have dedicated IP addresses. Dedicated IP addresses are IP addresses that are only assigned to you. If you need a dedicated IP, PrivateVPN offers free dedicated IPs, and Private Internet Access charges a small fee for one.
Overall, Norton Secure VPN has a pretty strong server network with servers located all over the world. However, Norton Secure VPN doesn’t allow torrenting on any server, and it’s missing some key features that help you find the fastest server.
Norton Secure VPN Streaming & Torrenting
Norton Secure VPN isn’t good for accessing streaming sites
— in my tests, it worked with Netflix and Amazon Prime, but it failed to access Disney+ and many other streaming sites.
If you want to torrent, look elsewhere — Norton Secure VPN doesn’t allow P2P traffic. In fact, Norton Secure VPN disconnected when I attempted to download a P2P file, and I couldn’t reconnect until I closed my torrent client.
My top VPN choices for torrenting are ExpressVPN, ProtonVPN, and Private Internet Access. Each of these providers has excellent speeds, top-notch security, and works with the most popular torrenting clients.
Overall, Norton Secure VPN is clearly not my favorite VPN when it comes to streaming and torrenting. Norton Secure VPN works with Netflix and Amazon Prime but not much else, and torrenting isn’t allowed on any server.
Norton Secure VPN Bypassing Censorship
Norton Secure VPN is unable to overcome internet firewalls and doesn’t work in restrictive countries like China and Iran.
Norton Secure VPN Plans & Pricing
Norton Secure VPN has monthly and yearly plans for 1, 5, and 10 devices.
The monthly and yearly plans for 5 devices are the best deals (the yearly plan that covers 5 devices is the same price as the yearly plan that covers 1 device and costs US$ 4,99 / maand), but be aware that Norton Secure VPN doubles the price after the first year.
You can also get Norton Secure VPN as part of Norton’s 360 antivirus packages — Norton’s antivirus consistently scores top marks in all of our tests, and it’s our #1 choice for the best antivirus in 2022.
While Norton Secure VPN accepts 6 types of credit cards and PayPal, I wish there was an option to pay with crypto.
Norton Secure VPN offers a very generous 60-day money-back guarantee for yearly plans (most VPNs offer a 30-day money-back guarantee). For monthly plans, Norton Secure VPN offers a 14-day money-back guarantee.
Overall, Norton Secure VPN has good pricing with its monthly and yearly plans for 5 devices, and there’s a lengthy 60-day money-back guarantee on all annual plans.
Norton Secure VPN Ease of Use: Mobile & Desktop Apps
I installed Norton Secure VPN’s apps on my iOS and Android smartphones in 1 minute, and the process took a swift 1-2 minutes on my Windows 10 PC and MacBook Pro.
Norton Secure VPN’s Android app is feature-rich and very easy to use.
The quick-connect feature automatically connects you to the fastest server based on your location. For example, I was connected to a server in the UK even though I’m located in Romania — I tested the speed of a server in Romania, but the UK server was a bit faster.
And I like how simple it is to manually connect to a server — the list of countries appears when you click on the location icon at the bottom of the page. My only complaint with connecting to a server is that there is no option to filter servers by speed.
The Android app only has OpenVPN, but I like that you get all of Norton Secure VPN’s features, including split-tunneling, a kill switch, an ad blocker, and the Wi-Fi Secure feature — and Norton Secure VPN’s intuitive design makes it easy to find each feature. If you’re new to VPNs, you’ll like how Norton Secure VPN provides a brief explanation for all of its features.
Overall, I really like Norton Secure VPN’s Android app. It’s feature-rich, secure, and has a very user-friendly design.
Norton Secure VPN’s iOS app is user-friendly, but it isn’t as good as the Android app.
The design is the same and you can connect to a server with one click, but the iOS app is missing a kill switch and split-tunneling (most iOS VPN apps don’t have this feature). On the plus side, the iOS app comes with the ad blocker, the Wi-Fi Security feature, and OpenVPN.
Overall, Norton Secure VPN’s iOS app is missing a kill switch and split-tunneling, but it’s still very secure, has an intuitive design, and includes great features.
Like the mobile apps, Norton Secure VPN’s desktop apps are easy to use.
During my tests, the quick-connect feature always connected me to a server in Romania, unlike the mobile apps that connected me to fast servers in different countries. Norton Secure VPN also makes it simple to manually connect to a server on desktop — there’s a dropdown menu of countries, and there’s an on and off slider that indicates if you’re connected to a server.
While both of Norton Secure VPN’s desktop apps are good, the Windows app is better than the Mac app. The Windows app has a kill switch, an ad blocker, and split-tunneling, while the macOS app only has an ad blocker. But I’m disappointed that neither app includes the Wi-Fi Security feature.
Overall, Norton Secure VPN’s desktop apps are very easy to use, but the Windows app has more features.
Norton Secure VPN’s Apps: Is Norton Secure VPN Easy to Use?
Norton Secure VPN has user-friendly apps for iOS, Android, Windows, and macOS.
The mobile and desktop apps have different designs, but they are all easy to navigate. The Android app is the most feature-rich with split-tunneling, an ad blocker, a kill switch, and the Wi-Fi Security feature (the Windows app comes with all of the same features except it’s missing the Wi-Fi Security feature). The macOS and iOS apps are both missing the kill switch and split-tunneling, but the iOS app also includes the Wi-Fi Security feature.
Norton Secure VPN Customer Support
Norton Secure VPN has a small support library with good setup and troubleshooting guides and in-depth frequently asked questions (FAQs) section.
There’s also 24/7 live chat, support on social media platforms, and phone support (but no email support).
The support library displays Quick Help guides on topics like Download and Install, Buy and Renew, and Help Protect & Fix, and the library also has a search option. While I’d like to see Norton Secure VPN display all of the guides on the support page like CyberGhost VPN does, I like how the information in the support library is very detailed and thorough. I found the support guides very helpful, as they allowed me to resolve most of my issues. That said, I would like Norton Secure VPN to add video tutorials for setup like ExpressVPN and IPVanish offer.
On the other hand, Norton does provide a forum with an active community where you can post your questions or issues and interact with other users.
Norton Secure VPN is one of the few VPNs that has phone support. It covers 50+ countries, and the availability differs depending on the country (many locations get 24/7 support). I tested the phone support line for my country (Romania), and I was connected to a live agent after answering a couple of automated questions. However, the agent was very friendly, very knowledgeable, and answered all of my questions.
I’m not a fan of Norton Secure VPN’s live chat support. I don’t like the extra steps users are required to take before being connected to a live chat representative — I first had to complete a form and then chat with a bot (the process takes 30-40 seconds) before speaking with a live chat rep. Most top VPNs connect you instantly with a support rep. Even after completing the form and answering questions from the bot, I had to wait up to 1 minute to be connected to someone. Most support reps were helpful, but I also dealt with reps who weren’t knowledgeable or responsive. But I like that Norton Secure VPN has live chat in 14 languages.
Norton Secure VPN doesn’t have email support, so I tested its social media support on Facebook and Twitter. There are links to the social media pages on the contact page, so it’s very easy to ask a question this way. On average, I got a response in 20-30 minutes, and the answers were usually helpful. Most VPNs don’t use social media as a support platform so I really like this option.
Overall, Norton Secure VPN has pretty good customer support. The support section has informative FAQs and guides, but I had mixed results with the 24/7 live chat support. Norton Secure VPN gets points for being one of the few VPNs that offer social media and phone support.
Is Norton Secure VPN Worth Trying Out in 2022?
Norton Secure VPN is secure, fast, easy to use, and an overall good choice for browsing, streaming Netflix, and gaming.
Norton Secure VPN has industry-standard security features like 256-bit AES encryption, a no-logs policy, a kill switch, and secure protocols. It also has extra features like split-tunneling, an ad blocker, and Tor support. In my speed tests, Norton Secure VPN maintained very good speeds on local servers (Romania), but I experienced slower speeds for streaming, gaming, and browsing on distant servers in the US and Japan.
That said, Norton Secure VPN has a lot of room for improvement. Norton Secure VPN keeps logs of IP addresses, it doesn’t have DNS, WebRTC, and IPv6 leak protection, it’s unable to access top streaming sites like Disney+, Hulu, and BBC iPlayer, it doesn’t allow P2P traffic, and it doesn’t work in restrictive countries like China.
Norton Secure VPN has monthly and yearly plans for 1, 5, and 10 devices. It has a generous 60-day money-back guarantee for the annual plans and a 14-day money-back guarantee for the monthly plans. You can also get Norton Secure VPN for free when you purchase Norton 360, our #1 choice for best antivirus in 2022.
Norton Secure VPN Frequently Asked Questions
Is Norton Secure VPN free?
Norton Secure VPN doesn’t have a free plan. But Norton Secure VPN has a lengthy 60-day money-back guarantee for its yearly plans and a 14-day money-back guarantee for its monthly plans. The 60-day refund window is double the standard length of competitors’ money-back guarantees. Norton Secure VPN is also included for free if you purchase Norton 360, which is our #1 choice for the best internet security suite in 2022.
There are free VPNs on the market, but I don’t recommend that you use them. They typically lack essential security features, usually have slow speeds, limit how much data you can use, log what sites you visit and files you download, have poor customer support, and buggy apps.
I recommend that you purchase a low-cost premium VPN like Norton Secure VPN to ensure you get the best security, speeds, and value. Norton Secure VPN offers inexpensive subscription plans, and it has monthly and yearly plans for 1, 5, and 10 devices. The yearly plan that covers 5 devices offers the best value and is comparable to other top VPNs, and the monthly plan that covers 5 devices is cheaper than many VPNs’ monthly subscriptions.
Does Norton Secure VPN work with Netflix?
Yes, Norton Secure VPN works with Netflix, and thanks to its fast speeds, I was able to stream content without any interruptions. Norton Secure VPN also works with Amazon Prime, but it’s unable to access Disney+, Hulu, BBC iPlayer, and other streaming sites. Competitors like ExpressVPN, Private Internet Access, ProtonVPN, and CyberGhost VPN work with all of these and many other streaming sites.
Does Norton Secure VPN allow torrenting?
Norton Secure VPN doesn’t allow P2P traffic on its servers. When I tried to download a torrent while connected to one of its servers, Norton Secure VPN’s app instantly dropped my connection. I was only able to reconnect to the VPN after I closed the torrent client.
If you’re looking for the best torrenting VPNs, I recommend ExpressVPN and Private Internet Access — each VPN allows P2P traffic on all servers, has fast download speeds, and works with all major torrent clients.
Is Norton Secure VPN safe?
Norton Secure VPN is secure, but it has some flaws.
I like that it uses bank-grade 256-bit AES encryption, has a no-logs policy, provides a kill switch, uses secure protocols, and offers Wi-Fi Security that protects you on unsecured and compromised networks.
But I don’t like that Norton Secure VPN lacks DNS, WebRTC, and IPv6 leak protection, logs your IP address, and doesn’t have obfuscation, which hides your VPN traffic from your ISP and other third parties. If you want a VPN with full leak protection, a strict no logs policy, and obfuscation, I recommend you take a look at ExpressVPN.